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While developing an application for Service Portal, you are provided with many features “out of the box”. You get an responsive environment with widgets that can be used on several different pages. But what if you need to change some of those “out of the box” parts? After one of my applications was tested by QA, I was given a task to change the behavior of the menu on mobile view. ...

With the introduction of new user interface called UI16 ServiceNow implemented a new feature, called User Presence. It allows you to put green dots near avatars of users that are online in multiple different places like: Activity Streams, Visual Task Boards, Live Feeds and Connect Conversations. If the user the activity on the instance, the green dot will turn orange for several seconds, and after no user interaction for the next few seconds the dot will disappear. ...

Want a foolproof plan to guarantee success on your ServiceNow Certification Exam? Well, this isn’t it, but it’s as close as I can get! I’m not offering any guarantees, but what I can offer is a guide which has been proven successful for both myself and the rest of my team. By the end of reading this post my goal is to have you feeling prepared and confident to go out and crush your ServiceNow certification exam! ...